23 Top Real-Life Chatbot Use Cases That Work 2023

Here’s another example of cosmetics giant  Sephora using a chatbot to provide one-click customer service. Providing this feature is necessary because Sephora’s customers may sometimes have special demands that a chatbot can’t process on its own. To communicate that, the customer only has to enter their email (or other information) and that store’s customer support team will reach out to them automatically. A conversational chatbot, on the other hand, is designed to understand and respond to a conversation in a natural, human-like manner.

This way, bots can get more information about why the condition changes or book a visit with their doctor to check the symptoms. In fact, nearly 46% of consumers expect bots to deliver an immediate response to their questions. Also, getting a quick answer is also the number one use case for chatbots according to customers. A case study shows that assisting customers with a chatbot can increase the booking rate by 25% and improve user engagement by 50%. This case study comes from a travel Agency Amtrak which deployed a bot that answered, on average, 5 million questions a year. Chatbots can also push the client down the sales funnel by offering personalized recommendations and suggesting similar products for upsell.

RPA, on the other hand, can be applied to a discrete process that does not involve any type of user chat or interaction. But when you look at the use cases for intelligent automation, the lines between RPA and chatbots can overlap or intersect considerably. HR chatbots can also facilitate internal communications, disseminate essential updates and information, and foster a sense of community among employees. By enhancing internal engagement, HR chatbots contribute to a more cohesive and motivated workforce. In the second phase, chatbots can engage potential candidates in preliminary interviews, asking relevant questions and gauging their interest and suitability for the role. This dual-layered approach significantly reduces the workload on HR professionals, allowing them to focus on more nuanced aspects of recruitment, such as face-to-face interviews and decision-making.

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Businesses who are willing to invest money in gaining an audience can do so through giveaways, contests, and quizzes. Contests, quizzes, and giveaways that promise discounts tend to have a high chance of going viral and help businesses gain new loyal customers very effectively and smoothly. If prospects are left confused with your pricing, they might decide not to go through with the purchase. Also, customers may not want to admit to the customer service department that they are having problems understanding the pricing plan. That’s because your traffic is anonymous and there is no way for a company to identify and contact visitors who visited their website.

A transactional chatbot can help restaurant customers find answers to such queries easily within less time. The applications of chatbots have received a completely innovative angle with the second type of chatbots, i.e., conversational chatbots. Before diving into the applications of chatbots right away, let us take time to reflect on the factors that enable chatbots to improve customer support. The foremost reason for choosing chatbots for applications to provide customer support is that customers prefer text as a primary means of communication with a brand. Chatbots in utilities help in reducing the overhead costs incurred in maintaining large CSA teams. On the whole, utility companies can take the advantage of conversational-AI chatbots to provide customers with faster resolutions – a factor that will have a significant impact on the company’s bottom-line.

Fintech chatbots are a great example of the brilliance that can be achieved by integrating artificial intelligence with CX automation in the finance industry. Customer service is a necessary expense for businesses, but e-commerce chatbots can help make your customer support as efficient and cost-effective as possible. Bots have been used widely across different business functions like customer service, sales, and marketing.

What Is an E-Commerce Chatbot?

Use this vital information to improve the service and optimize the flow even more. By using chatbots to deflect high call volumes, your service levels will improve. Plus, your tenants will be happier because they can submit tickets 24/7—not just during business hours—and get automatic notifications when there are updates to their submissions.

Chatbots can check account details, as well as see full reports about the user’s account. A patient can open the chat window and self-schedule a visit with their doctor using a bot. Just remember that the chatbot needs to be connected to your calendar to give the right dates and times for appointments. After they schedule an appointment, the bot can send a calendar invitation for the patient to remember about the visit. No wonder the voice assistance users in the US alone reached over 120 million in 2021. Also, ecommerce transactions made by voice assistants are predicted to surpass $19 billion in 2023.

Never Leave Your Customer Without an Answer

With fintech chatbots, customers can set reminders and automate their subscription payments, investments, and paying monthly bills. Assisting customers with all of these concerns with an instantaneous response and 100% accuracy, fintech chatbots are winning the CX game and bringing a shift in the finance industry. FinTech, a portmanteau of ‘financial technology, is a combination of new technologies with the products and services of the financial industry.

Customer support, being a subset of customer experience, falls under the responsibility of conversational AI. Here is a brief overview of the major benefits of using AI chatbots for your business and setting an example for the best customer experience in your industry. On top of the countless customer-facing benefits, e-commerce chatbots can be powerful analytical tools that offer a detailed look at your business’ target audience. In short, e-commerce chatbots can revolutionize the way your customers interact with your brand. The uses for e-commerce chatbots are only limited by your imagination and what you want your customer experience to look like. This is because many companies realize that their HR department receives lots of repetitive requests or questions from employees that could be easily handled automatically.

Each of these use cases demonstrates the versatility and effectiveness of healthcare chatbots in enhancing patient care, streamlining operations, and improving overall healthcare delivery. They send queries about patient well-being, collect feedback on treatments, and provide post-care instructions. For example, a chatbot might check on a patient’s recovery progress after surgery, reminding them of wound care practices or follow-up appointments, thereby extending the care continuum beyond the hospital. Patients can easily book, reschedule, or cancel appointments through a simple, conversational interface.

This lowers the strain on your customer support team and gives them back time to focus on more complicated questions. Anonymous visitors to your website have all come from different sources, but they have one thing in common; they’re interested in your business and its products or services. Chatbots can help guide prospective customers to find the information or products they’re looking for more easily. Today, chatbots are used in a wide variety of industries and for diverse purposes. Many businesses use chatbots and AI in customer service for routing contacts or gathering information. Other revenue-focused teams use chatbots to more efficiently qualify leads and drive large sales pipelines.

A comprehensive audit of existing benefits packages, with a focus on inclusivity, can help identify and rectify any inherent biases. To truly revolutionize HR, it’s imperative to address biases in benefits design and incorporate diverse perspectives in decision-making processes. With a free personal financial advisor giving the customers useful information and guiding them towards a better future, they tend to retain and become loyal to the organization. With the increased difficulty and threat in the physical visits to the doctors and hospitals, the healthcare industry is now automating. For subscription-based companies, payments can also be automated, or at least customers can be reminded about their upcoming subscription payment details. Bloomreach is making this new era a reality with Clarity, our revolutionary conversational shopping AI built for modern e-commerce.

HR chatbots are transforming the recruitment landscape by automating and optimizing various aspects of the hiring process. They initially handle the initial screening of applications, quickly analyzing resumes to identify suitable candidates based on predefined criteria. Besides accelerating the recruitment cycle, they also ensure a fair and unbiased initial screening. Additionally, chatbots can track and manage referrals, providing updates to employees about the status of their referrals. This transparency encourages continued participation in the referral program and fosters a culture of collaboration and teamwork. HR chatbots simplify the employee referral process, making it more efficient and engaging.

With bots becoming smarter, there will be new avenues where we can see more chatbot use cases for making the customer communication process seamless in startups as well With chatbots, you save time by getting curated news and headlines right inside your messenger. Chatbot for customer service is the best way to combat the traditional process and deliver an excellent brand experience. Chatbots are increasingly being implemented in mobile apps, bringing more value to your company and users. It offers on-the-go support to the users without the need to resort to other channels. This will enable sales agents to respond faster and convert leads more quickly.

And now, thanks to automated rent reminders sent via two-way SMS and the ability to pay rent online, you’re also seeing more on-time payments. In fact, as you’ll see from the examples below, chatbots have become an integral part of the customer journey. An industry-wide shift to advanced metering infrastructure (AMI) has been a boon for the utilities industry, allowing providers to handle peak-load conditions and meet demand fluctuations in real time. What’s more, corresponding technologies like IoT and digital twins have vastly improved maintenance efficiency while reducing total operational costs. Overall, artificial intelligence such as AMI has been a huge win for the energy and utilities sector as a whole.

It expedites the hiring process and makes greater use of the current staff by drawing from a larger pool of talent. Chatbots are a game-changing option for an HR department overrun with repeated queries. With their sophisticated natural language processing (NLP) skills, they can comprehend and instantly address a variety of employee inquiries. It guarantees that whenever workers want information on HR rules, perks, and processes, they will always get consistent and correct information.

• Bots can answer all the arising questions, suggest products, and offer promo codes to enrich your marketing efforts.
• It helps to get the answers you are looking for without the hassle of waiting on a call or at a branch.
• Implementing a comprehensive communication strategy in HR chatbots is crucial.
• You can quickly have an up-and-running chatbot that automates customer inquiries.
• Every fitness goal requires a different set of workout plans and a nutrition diet to be followed.
• With chatbots, you save time by getting curated news and headlines right inside your messenger.

Chatbots, according to an overwhelming 92% of HR departments, will make it much easier for employees to retrieve information. This figure illustrates the level of faith in chatbots’ potential to improve the working environment for employees by giving them quick access to important HR data, which lowers irritation and boosts productivity. Gartner’s forecast strengthens the encouraging picture for chatbots used in HR. Chatbots are predicted to answer more than 70% of HR-related queries by 2027. With automated question processing, HR departments can now respond to employee demands more quickly and effectively, which represents a radical transformation in how they function.

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